FAQs

FAQs

Monthly Parkers
I am currently a monthly customer in one of the HPA garages. How do I register to maintain an account for monthly parking?

Please go to this website : ParkHarrisburg.com/monthly-parking/ and complete the form to establish a monthly parking account with SP+.

I do not currently have a monthly parking pass but want to register for monthly parking. How do I register for a new monthly parking
account?

Please go to this website: ParkHarrisburg.com/monthly-parking/ and register for Monthly Parking. Once established, you will receive an email with instructions regarding payment and how to pick up your garage monthly access card.

How do I pay for monthly parking going forward?

Once your account is established, you will be able to pay online each month with credit card or you can setup an auto draft from your banking account.

You will also be able to mail your check to the address listed on your invoice to:

SP Plus Corporation
8037 Collection Center Dr.
Chicago, IL 60693

I currently park at a garage (ex: Locust) but would like to move to another garage (ex: Walnut), what do I need to do in order to make that change?

You can complete the form online at ParkHarrisburg.com/monthly-parking/ and establish your account at your new garage. You may then come to our office at 223 Walnut Street, Suite 1 to return your current garage monthly access card. Office Hours are Monday-Friday 9:00AM – 4:00PM. You will need to come to the office at 223 Walnut Street, Suite 1 in order to pick up a different monthly access card.

Will garages still be open to monthly parker 24 hours a day?

Yes

Will patrons still be able to drop checks in drop boxes?

As of March 2014, all payments must be made online at ParkHarrisburg.com/monthly-parking or mailed to the address listed on your monthly invoice.

SP Plus Corporation
8037 Collection Center Dr.
Chicago, IL 60693

Can I still mail in payment?

Once your account is established, payments may be mailed to:

SP Plus Corporation
8037 Collection Center Dr.
Chicago, IL 60693

When will I be able to pay on line?

Once we you have completed the sign-up form, we will email you when this option is available.

On-Street
When will new rates at meters be implemented?

New meter rates will be implemented after new meters installed. An updated schedule will be posted here when an implementation schedule is fully developed.

When are meters enforced?

Meters are enforced from 8:00 AM to 7:00 PM Monday through Saturday. There is no charge for meter parking on Sunday and major holidays which include:

– New Year’s Day
– Memorial Day
– Fourth of July
– Labor Day
– Thanksgiving
– Christmas

New Multi-Space Meters
What information do I need to enter into the parking meter to park?

You need to enter your complete license plate.

When are the meters enforced?

8:00am to 7:00pm Monday- Saturday except Major Holidays

Can you pay with credit cards?

Yes. The new meters/kiosks accept credit cards (Visa, Master Card, American Express, and Discover). The minimum charge when using a credit card is $1.50.

Is a receipt issued?

Not automatically. Receipts are optional; you must follow the prompt on the screen to print a receipt.

Do you need to place the receipt on your dashboard?

No, the receipt does not need to be placed on your dashboard. Keep it for your records only.

Do individuals with a disability have to pay to park?

Yes, individuals with a disability have to pay to park. But, as mandated by the State, they are entitled to receive minutes in excess of the time they purchase. The individual must display a valid handicap placard or have a handicap license plate.

Are the meter screens lit during the evening?

No. When any button is pressed, the meter screen will light for the duration of the transaction.

What if a meter malfunctions?

If a meter malfunctions, you can pay at any other parking meter.

Can I get a refund if I do not use the entire amount of time that I paid for?

There are no refunds because there is no way to determine the amount of time that you actually parked.

Can I extend parking by phone if I use quarters?

Parking can only be extended by phone when you use a credit card.